Here are the words that really matter…yours! If you really want to learn about a shop, ask their clients. These unsolicited comments are from feedback responses, web reviews, report cards, letters, postcards and emails that we have received over the years.
Demonstrated Expertise… Thank you for your patience, perseverance and demonstrated expertise. You also score high with me for making this experience as pleasant as it possibly could be. After dealing for years with unsatisfactory work and treatment from the Honda dealership, I feel very fortunate to now place my vehicle in your hands. My only regret is that you don't work on Grand Cherokees. You got to the source of the mystery problem with our CR-V. I hope we can work together to keep this vehicle safe and reliable for several more years. Thanks again for a job well done over several days of frustration. K. Chenault July 20, 2016 Simply the Best… There is no better business of any type anywhere. Motor Works is simply the best - makes you want to own a Honda so you can have them service it. H. Friedman September 9, 2015 Sometimes You Just Need a Hug… Sometimes you just need a hug with your auto repair, and you can get that, too! Thanks for all you do!! L. Laubgross August 10, 2015 Sustaining Relationships… I really cannot think of anything that needs improvement. In my opinion, you have covered and mastered all the important areas of customer relations. You have sustained great relationships with your long time customers. You go to great lengths to satisfy your customers and often extend yourselves to do more for them. I would think the first time new customers walk through your doors, they would be amazed with all you offer them and with how you treat them. C. Escabi August 10, 2015 Done Correctly the First Time… The quality of service is really excellent - Paul is great to deal with, and so far every repair you've done has been done correctly the first time. With your convenient Metro shuttle service, it's hard to know what else to ask for! J. Lyon August 10, 2015 Feel Taken Care Of… I've been a customer for many, many years, and I can't think of an additional thing. I am always warmly greeted, provided rides, and my car is ready just as promised and in great condition. I feel very taken care of. Your personnel are terrific, starting at the top. A. Daly August 10, 2015 Expertise, Competence and Efficiency… Greg, It has been an honor and privilege to be your customer over the years. I discovered you via a referral from Dr. Mahalik from NIH back in the 80's. You cared for my Toyota Celica and when it was clear no amount of money was going to help it, you suggested strongly that I replace it. I did, with a Honda, and never looked back. Both my husband and I respect your expertise, competence, and efficient and thorough approach to your work. However, it is the fact that you are approachable as a human being and actually remember our names and life situation that had us coming to you all these years. Sadly, we will be moving to Miami Beach, FL - yes, living the cliche! We will miss you and your team. B. Galen August 10, 2015 In Good Hands… Time and again you go beyond what is called for and provide incredible customer service. We know our cars are in good hands and you take care of the owners as well. J. Rossmere August 10, 2015 Friendly and Thoughtful… Dear Greg & Company, In all the years I've been depending on you I have never been disappointed. In addition to doing a great job on the car, everyone is always friendly and thoughtful. S. McCall August 10, 2015 Like Finding a Great Doctor… I was recommended by a friend and couldn't be happier. Finding a trustworthy mechanic is a lot like finding a great doctor. While they are not the least expensive, they are not the most expensive either but, it really comes down to getting what you pay for, and you do, and then some. It feels like they treat you like they would treat their family. They let you know what needs to be done and what will probably need to be done in the future so you can plan. Very upfront and honest and very good at what they do. Would recommend them to anyone with a Honda or Toyota. T. Stanton August 10, 2015 Done Right… I think my car ran smoother after I picked it up than the day I bought it (used). Thank you all for taking the time to make sure it was done right, even at the end of the day!! I know you all wanted to get out of there to get home, but you took the time to make sure it was right, did the test drives and double checks, which means the world to me. K. Hughes August 10, 2015 Flawless… I do not think that I could be treated any better. Always a pleasure and always executed flawlessly. Again, my thanks for a fully professional job. J. Horton August 10, 2015 Very Happy… My first visit and was very happy. They were able to squeeze in an extended inspection even though I had only scheduled an oil change and tire rotation. August 10, 2015 Personal Touch… I like the personal touch. The service rep knows me by name and is knowledgeable about my car. S. Chicherio August 10, 2015 Attention to Detail… Your attention to detail and customer service gets better and better. R. Lloyd August 10, 2015 Couldn’t Ask for More… I really can't think of anything more I could ask for from Motor Works. The staff is very courteous and friendly always. And I recently had an experience when you all helped me out with no hesitation and I couldn't appreciate your help more. It was at just before dark one evening when I came out to my car to discover my battery was dead because I had unknowingly left on my headlights. I got very upset, pulled out my cell phone and called Motor Works and you all helped me out right away. You sent someone to my rescue immediately and he took care of recharging the battery and I was on my way home just a few minutes after dark. I was so relieved, especially not being a young person, that I was not left stranded on my own. I have recommended Motor Works to a few friends who have now been depending on you for several years and have thanked me more than once. Keep up the good work! And I'll keep up the good recommendations!! R. McArthur August 10, 2015 Everything Right… You seem to do everything right! Too bad more businesses aren't run like yours! H. Guskin August 10, 2015 Friendly and Helpful… I've always found the staff to be very friendly & helpful. Thank you for coming out to jump my dying battery in this freezing weather and then following me to the shop so it could be looked at. You do great work. Thanks so much! J. Pakiam August 10, 2015 Excellent Service… Today I was provided with excellent service at Motor Works and I truly appreciate it. It was discover that there was no urgency to replace the rear brakes/rotors on my automobile. Needless to say, I breathed a sign of relief. I am highly pleased with the efficient manner in which my automobile was serviced and the professionalism of the staff. You have definitely gained a permanent customer, who will refer others to Motors Works. V. Brown-Penda August 10, 2015 Consistently Amazing… Customer service is always consistently amazing! Thanks for keeping it quick and making it easy to understand the "car language". I keep getting Honda's because I can't imagine going somewhere else to service my car. M. Mills August 10, 2015 Kind and Personal Attention… We really appreciate the kind and personal attention and service. We couldn't think of going to another place to care for our cars. J. Arcarese August 10, 2015 Going Out of Their Way… I have been coming to your shop ever since I have owned a Honda; the first one being in 1987! I've always appreciated the time your staff/employees have taken to go out of their way to accommodate to make each and every visit as hospitable as possible, less the expense of course and even that has always been worked out. I just wanted to take a minute to let you know how much your business and employees has been a pleasant part of my life for over 20 some odd years. Keep it up guys! J. Lewis August 10, 2015 Fair, reliable and consistent… W. McGarvey April 1, 2014 I appreciate their communication skills… Michal S. March 30, 2014 “Peace of Mind” driving… Jerry L. March 24, 2014 They’re like extended family… W. Pachter March 20, 2014 We are impressed… Beth Z. February 11, 2014 Recommend without reservation… Frank C. February 4, 2014 Honest service… I needed to find a shop to service a 2004 Honda CR-V I purchased in July. I previously had a Volvo which I took to a Volvo mechanic. The car was running fine so I began with an oil change, just to get a feel for the shop. After the oil change, I asked if they saw anything else, and I was told they weren't looking and that I could schedule a service visit in three months to look for any issues. I was a bit surprised because when I used to take my Volvo to the dealer for an oil change they routinely discovered expensive issues which had to be dealt with immediately. I am satisfied that I have found the place I want to take my "new" Honda to in the future for honest service. D. Cooper January 21, 2014 Courteous and Responsive… Courteous and responsive staff. Repairs appear to have been done in a completely satisfactory manner and most importantly they did recommend extra repairs as has every dealer I've taken a car to over the past several years. C. Green January 1, 2014 Top Notch Approach to Customer Satisfaction… Sara C. December 17, 2013 Friendly and Professional… H. Mapes December 4, 2013 Only the Best… Only the best from MW A. Wofsey December 3, 2013 The Best… Everyone at Motor Works continues to meet my highest expectations. I also couldn't wait the couple of weeks until a loaner car was available and since I was there almost all day long they bought me lunch while I waited. What place of business would think of doing that? I sure don't know of any. Thank you Motor Works. You are the best. A. O'Neill December 3, 2013 The Bomb! As always, you guys are the BEST!!! Dave and Mike are The Bomb!!! Wouldn't take my car any place else for any price. K. Anderson December 2, 2013 In and Out in under 90 Minutes… I just want to thank the staff for taking me at 3:00 on a Thursday for an emergency muffler replacement. The staff had me in and out in under 90 minutes!!! Thank you so much!!! M. Clem November 25, 2013 Reliable, cost effective, honest, and nice… D. Harper November 21, 2013 Makes a lot of sense… I'm so glad you decided to replace all the dashboard bulbs at once. It makes a lot of sense to not have to pull that dashboard out again for another 12 years! Thanks! J. Zeims November 20, 2013 Like Family… only better… The guys at Motor Works treat me like family (only better). M. Chesnut November 5, 2013 Others are fighting hard for second place… We just bought a new 2013 Civic and it too will be serviced by you guys to the standards of excellence that we have come to expect. All others are fighting hard for second place. (when asked how we could improve) Open up on Fridays so the rest of the locals could avail themselves of quality and excellence in service. J. Horton October 28, 2013 Not sure what would happen without you… I was an unscheduled appointment that day since my engine light went on and my car was bucking a little. Mike said "come on in" and I am so thankful that he did since my oil was low. Dave showed me how/told me how often to check the oil and where to add it if needed. Honestly, I am not sure what would have happened to my car without you all that day. Thank you!! PS: I hit 199,000 miles yesterday! P. Nadler August 27, 2013 Consistently High Performance… Very professionally done, can always count on them to deliver consistently high performance even during routine M. Leonard August 14, 2013 In Good Hands… I. Lee March 30, 2013
My wife has been going to Motor Works for years and told me my next car has to be a Honda so I can get it serviced at Motor Works.
I have been going to this shop since I purchased my used Honda (they did the pre-purchase inspection) and they have always been excellent and are like extended family. Well worth the distance I drive to them and I highly recommend them.
Note that they are closed on Fridays to provide quality of life for their employees, but they work well around this so it has never been a problem for me and probably aids in the attentiveness of the staff when they are open.
I found the staff friendly and welcoming. While waiting for my vehicle I observed how other customers were treated and was quite impressed. They were providing a loaner vehicle to one person and the others seemed to be regular customers. One person was told of a situation with his car and they decided to "watch it", because it wasn't a dangerous problem.
service like oil change.